Service & deployment

European support, not an unsupported import

Stock is held in Europe. Delivery, mapping, commissioning, support coverage and warranty terms are confirmed for the destination and written into the project scope.

Warranty terms stated in the quote

Version française
01

Delivered from stock held in Europe

The robot is available from stock held in Europe. Shipping dates depend on the model, destination and site access, and are confirmed in the quote.

02

Deployed on your site

The robot is mapped, tested and commissioned on site according to the agreed schedule and prerequisites.

03

Turnkey route programming

Configuring cleaning routes (zones, schedules, site mapping) is entirely on us. Your team has nothing to configure.

04

European technical support, engineered by our French team

If something breaks or you have a question, a named contact qualifies the issue and coordinates the response. France-based engineers support the project under the scope stated in the quote.

The Robonex difference

Why organised European support changes everything

Direct import / online purchase

  • Point of contact overseas, slow response times
  • No installation or programming included
  • You organise your own support in case of failure

Robot Laveuse Pro (with Robonex)

  • European technical support, engineered by our French team
  • Deployment and route programming included
  • A single point of contact and warranty terms stated in the quote

Frequently asked questions

Who deploys the floor scrubbing robot on delivery?

Our team plans the on-site installation, mapping, tests and handover. The quote states the prerequisites, initial route-programming scope and responsibilities of each team.

Is support available across the EU, or only in France?

France-based engineers support the projects covered by the agreed service scope. For another country, availability, partner coverage, language and on-site intervention conditions must be confirmed in writing before order.

What happens if the robot breaks down?

You contact our team, who qualify the issue and organise the appropriate response. We do not communicate a guaranteed intervention time until it has been contractualised: response times, coverage, intervention conditions and warranty are confirmed in the quote or contract.

Is route programming billed separately?

No. Initial programming (zones to clean, schedules, site mapping) is part of the deployment and is entirely on us, included at no extra cost.

Have a deployment to scope?

Describe your site: we'll come back with a quote and the detail of the support included.

Request a quote / demo